SHIPPING & RETURNS
In Australia, we use Australia Post for sending most of our products. At times, we may use a courier service depending on the region and the size of the package. Postage and shipping for most of our products is charged by weight and is calculated at the time of order. A Courier may be used to deliver larger items.
RETURN AND REFUND POLICY
The utmost care is taken with all of orders and each is dealt with on a case by case basis. Sometimes however, accidents or errors may occur. Joli Productions must be notified of faulty, damaged, incorrect or missing products as soon as possible following your order being delivered. If you are in any way unsatisfied with your purchase please contact us. Unless there are prevailing exceptional circumstances, once an order has been placed and lodged with our printing lab, cancellations will incur a fee of up to 100% of payments made.